Seaside Light is too valuable to lose.
A Bournemouth couple who lived close to the coast had contacted me, regarding fibreglassing their extension roof, which I obliged shortly after with a home visit for a quotation.
The quotation, a kitchen extension roof, which was built before they bought the house, was quite large, but seemed dark where natural light was expected. After chatting with them for a short time over a cuppa, it was obvious the lady of the house wasn’t happy with her extended rear kitchen, ‘dull & dingy’, were the words she used, I suggested for them to consider a skylight as the natural light was hindered by neighbouring trees and shrubbery. The sky’s light from above was not.
I was visiting to quote for stripping old asphalt and resurfacing with GRP fibreglass, a straightforward job for the company, but I was happy enough to give some options to resolve the potential customers light problems. The installation of the skylight wasn’t what I particularly wanted to get involved with, I’d rather just stick to what I know best and with over thirty years experience in fibreglassing roofs, I’m very confident about my own abilities. The couple seemed relieved that at least they had a simple and cost-effective solution to their light problems.
The couple contacted me back the same week, letting me know they had just sourced a company to purchase from and install their skylights, they still wanted me to fibreglass the finished job, to which I agreed. From this point, I contacted the skylight guys and agreed on a date convenient for both companies, as I’d be there the very next day as soon as they had finished, so as not to leave the roof open to the elements. I always watch the forthcoming weather like many roofers, we like many different tradesmen are governed by it. Approximately 3 weeks from my quotation visit, we attended the homeowner’s house and started and finished the job the same day, it was a long day if I remember rightly, as our work had gone from a straightforward flat roof to one of nooks and crannies, gully’s and ridges.
My attitude and approach to the customer are simply, communicate and try to help them resolve any problems they have or may have. Even though the skylight company provided their own fibreglass service, obviously, the homeowners must have trusted my sincerity, and this makes being honestly worthwhile for me. So not only did I take away a deserved wage but satisfaction from the same job.
Fiberglassroofs Ltd ‘No job is too big or too small, we are happy to quote for all’